Sergio Morales

  • Customer Services Associate/Server
  • Sunnyside, NY, 11104, US
  • Aug 02, 2022
Full time General Business Restaurant-Food Service Retail Sales Supply Chain

Personal Summary

Highly motivated Senior Student seeking entry-level

enrollment. Combines some years of manual labor
and administrative experience working at family's
food processing plant. Team player offering strong
work ethic and analytical mindset, committed to

learn new skills and carry on the mission of a

company while performing with conscientious and

detail-oriented approaches of business goals.

Skills

• Creativity and

Problem-Solving

• Leadership &

Communication

• Work Ethic &
Reliability

• Continuous Learning

Work Experience

Food Handler Class
Jul 2021 - Food Safety
Server/Busser
Jun 2021 - Apr 2022 Jackson's Eatery Bar

US • Provided excellent customer service by greeting

and taking customer orders based on preference
suggestions. Use of POS system for ordering,
delivering checks and collecting payments.
• Worked quickly, communicated with other team members and always looked for better ways of completing tasks to improve productivity and keep
guests satisfied.
• Organized and arranged table settings in short

times. Kept close eye on incoming and current
customers for attending and resolving their needs and issues in order to improve overall customer
satisfaction.

Sales Coordinator
Jan 2019 - Jun 2021 PRONALPOLLO

Colombia

• Deployed and assessed strategies for retaining customers and maximizing account servicing
opportunities to promote revenue consistency.
• Gathered, organized and input sales information
and client profiles into digital databases.
• Improved sales by implementing sales strategies oriented on market conditions and long-term
business goals.

Customer Service Representative
Jan 2018 - Dec 2018 PRONALPOLLO

Colombia

• Provided primary customer support with forward-
thinking strategies focused on addressing
customer needs and resolving concerns.
• Helped devolving company's reputation through commitment to customer satisfaction and strong
client relationships.
• Provided administrative support to commercial
director, including collaboration with team
members to help create marketing strategies and expand client's engagement.

Jul 2017 - North American Learning Institute

20221-12 Bachelor of Science: Industrial Engineering
Pontifical Xavierian University - Bogotá, Colombia

Jan 2022 - Jun 2022 La Guardia Community College

US

Jul 2014 - Dec 2016 University of The Andes

2013-07 - Academic English: English-as-a-Second-Language

Education

High School Diploma
Aug 1999 - Jun 2013 Abraham Lincoln School
Industrial Engineering
Jul 2017 - Dec 2022 Xavierian University