Anthony Willis

  • Contractor
  • CHARLOTTE, NC, 28262, US
  • Aug 04, 2022
Contractor Facilities

Personal Summary

SUMMARY OF SKILLS:

Detail oriented Exceptional customer service Highly successful at talent development

Efficient planner Avid problem solver Strong process management orientation

Work Experience

Owner/Operator Extreme Clean
Jan 2016 - Present NC LLC

* Provided direct supervision of custodial employees in maintaining cleanliness & sanitary conditions
* Consulted with clients regarding their budget and provide an estimate of their cleaning project requests
* Trained new franchises in all aspects of cleaning and business operations
* Maintained a thorough knowledge of cleaning supplies, products, and equipment
* Ensured that the customer's premises are kept secure & safeguarded
* Reported any issues or concerns regarding the client's workspace that need to be addressed

Franchise Business Operator Family Health & Home
Jan 2006 - Jan 2016

* Successfully exceeded company customer retention rate through efficient staff training and intensive onsite management
* Perform on-site inspections of more than 70 facilities per month with annual gross revenues of more than $1,000,000 as a part time field consultant while personally managing more than 20 of those accounts as a franchisee.
* Provide performance feedback to franchisees, verbally, formally, via written inspection reports and through the use of Customer Relationship Management software.

Records and Imaging Manager, Supporting Services Project/Process Consultant, & Supporting Services People Manager
Jan 2004 - Jan 2006 Hewitt Associates

2004 - 2006
* Oversaw daily operations such as production, quality, problem-solving, & document management
* Ensured that performance metrics were consistently met
* Investigate any escalated quality issues across multiple lines of business
* Played a key role in transitioning new clients onto the Hewitt operating model
* Established and managed preventative maintenance programs and budgets
* Maintained a positive team environment and delivered excellent staff solutions through efficient training

Loan Officer Capital Home Mortgage
Jan 2003 - Jan 2004

* Developed customized mortgage loan plans for consumers with varying for credit scores
* Educated customers in determining and understanding their credit scores
* Secured mortgage financing
* Created a document management system utilizing MS Excel to store & retrieve mortgage files

Manager of Imaging Services
Jan 2000 - Jan 2002 TIAA-CREF
Records Administrator
Jan 1997 - Jan 1999
Call Center Supervisor
Jan 1992 - Jan 1997
Purchasing Agent
Jan 1988 - Jan 1992

Education

MBA - management
- Jan 1997 Long Island University
Bachelor of Arts - Biology
Aug 1982 - Jan 1986 Manhattanville College