Frankie Felice Watson

  • Biotechnology Studies Internship UCSF
  • Bay Area, CA, USA
  • Aug 06, 2022
Part time Admin-Clerical Customer Service Entry Level Telecommunications Transportation

Work Experience

Biotechnology Studies Internship UCSF
Aug 2009 - Jun 2010 City College San Francisco
Customer Service Representative
Oct 2007 - Dec 2008 Magellan Health Services Phoenix AZ

Determine eligibility for Maricopa County Residents on AHCCCS for Behavior Health
services. Data entry and documentation on each grievance and complaint filed.

Customer Service Agent
Jun 2007 - Aug 2007 eTelecare

Provided service customers requesting exchange of defective phones, assisted with upgrades, troubleshooting, data entry, credit accounts.

Mental Health Specialist
Oct 2006 - May 2007 Kahi Mohala

Provided direct care to child and adolescent patients wigmaiith psychological and
behavioral problems. Implemented tutorial programs for age specific groups. Lead in group day activities. Escorted patients on parental visitations, Medical and Dental

Certified Nurse Assistant
Jul 2003 - Oct 2006 Stat Services

On-call to acute health care facilities throughout the Bay area
Monitored vital signs. Provided direct care. Charting and documentation during and after
each shift.

Psychiatric Technician Assistant
Apr 2002 - Aug 2004 Napa State Hospital

Monitor and assess clients under court-ordered stay, and redirected inappropriate
behaviors. Escort Patients to appointments. Charting and documentation.

Intake Specialist EAP
Jul 2000 - Apr 2001 Magellan Health Services

Received calls from State and Corporate employees in need of Legal, Financial and Mental Health services available from providers within the national network.

Jan 1999 - Jan 2000 AmeriCorps Project First Oakland CA


A.A. - Communications
Jan 1986 - Jan 1990 San Francisco City College