Customer oriented and results driven individual committed to professionalism and confidentiality. Adept at building customer rapport and resolving issues. Excellent listening skills with experience in all phases of selling from the purchase contract through the sales completion.
Professional Skills
• Research and Problem Solving
• Microsoft Office
• Excellent Communication
• Sale Negotiation
• Conflict Resolution
• CRM
• Phone Etiquette
• Detail Oriented
• Training
• Time Management
• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options.
• Advise customers about warranty protections, policies, and procedures.
• Consult with mechanics about necessary repairs and possible alternatives and options.
• Explain all service options to customers including time and cost estimates.
• Manage shop workflow and schedule for mechanics and technicians.
• Collaborate with staff and crew to expedite efficient aircraft take off.
• Assist crew with passenger boarding.
• Aircraft marshaling.
• Loading, unloading and sorting freight and baggage.
• Assisting with pushback and towing, de-icing and other duties as assigned.
• Oversaw operations of 15 customer service representatives.
• Trained and evaluated team members' contact and booking percentages.
• Streamlined existing protocol by creating training procedure manual increasing sales by 12%.
• Resolved customer conflicts.
• Sold new, certified pre-owned, and used automobiles.
• Established strong referral business from existing customers.
• Managed and allocated inventory for overstock facility.
• Orchestrated merchandise movement from overstock facility to corporate office.
• Entered detailed information into inventory control system.
• Coordinated off shore orders for China via phone and email.
• Processed FedEx orders and approved orders sent in by customers.
• Calculated days and cost of orders being sent overseas.
• Promoted live events.
• Oversaw setup and teardown.
• Interacted with listeners.
• Basic Radio operations.