Mary Carolin

  • General Laborer
  • San Antonio, TX, 78240, US
  • Aug 09, 2022
Full time Customer Service

Personal Summary

Skills
• Customer Service
• Computer Operation
• Live Chat
• Upselling
• Account Management
• Order Entry
• Time management
• Cold Calling
• Technical Support


Languages

• American Sign Language - Intermediate

Work Experience

General Laborer
Aug 2021 - Present Blue Ribbon Staffing

• Maintenance work for commercial and small business
• Performed food service and customer service oriented jobs at Convention Centers like At&t Center
and The Henry B Gonzalez Center
• Cleaned and performed General Labor oriented jobs such as Production Work and warehouse jobs
• House keeper and motel oriented temp work for motels.
• Call Center and secretary temp work for small business like Concept Wealth.

Customer Service Associate
Feb 2021 - Aug 2021 Salelytics Calling Center

• Spent time working on projects, listened to and implemented the training given by our Supervisor in a productive manner.
• Kept track of goals and participated in functions in a team environment and kept a positive spirit.
• Responsible for neat and orderly desk and computer setting.
• Followed direction and worked in a fast paced environment and gathered information in a polite
manner.

Customer Service Representative
Jul 2020 - Feb 2021 Carenet Healthcare Services

Answering inbound and making outbound calls on the computer and phone program in a professional
manner.
• Provided guidance on private and government ran health insurance, answered questions related to benefits and directed them to the right service.
• Triaged and assessed situations in a timely manner in a real world environment with a sensitivity to privacy and personal emergency situations related to their health.
• Directed members to a nurse on staff and made sure the calls were connected thoroughly.
• Read, understood and took the opportunity to practice the safety protocols for triaging for the nurse
advice line to make sure accountability was put first.
• Practiced the protocols the law requires like Personal Health Information and HIPAA and made sure
coworkers weren't in violation of HIPAA LAWS.

Pharmacy Representative
Jul 2019 - Jun 2020 CVS Caremark Pharmacy Call Center

Member Service Representative for CVS Caremark during the merger with under Aetna Pharmacy
Benefits Management.
• Able to understand and help the member with medicaid and commercial pharmacy insurance for Aetna
and Aetna related accounts.
• Practiced phone edicate sensitive to PHI and HIPAA for medical personal health informations and made
sure we were following laws and regulations.
• Maintained a desk related call center environment in a clean and timely manner while answering phone
calls and keeping and open level of communication with coworkers as well as the Managers in charge.
• Able to take and receive new information and adapt as a member service representative and properly
give new information to the member in a real world setting and maintain professionalism.
• Kept up with training while on the floor and out of training and maintained modules and deadlines in a quick manner while periods of low volumes of inbound calls.
• Able to understand and maintain quality calls with members, maintain control of the conversation in a confident and nice tone to meet expectations.

Customer Service Representative
Apr 2005 - Jul 2019 Valero & Mobil Gas Station

• Assistant Manager for a Ban 4 gas station
• Opening and Closing paperwork to balance the stores account and inventory
• Performed audits for inventory weekly
• Daily employee problem solving for retention of employees
• Performed customer retention for the satisfaction of customer service
• Cleaned and maintained the janitorial needs of the store and perimeter
• Cleaned and maintained outside area
• Counted and put away groceries two times and week and made sure the order is accurate
• Ordered groceries and stocked with employee safety and customer service balanced.

Education

Associates of Applied Science in Communication Design - Communication Design
May 2014 - Jun 2017 San Antonio College
High school diploma
Aug 1999 - Jun 2001 James Madison High School