Christina Flynn

  • Customer Relations Manager
  • Concord, CA, 94520, US
  • Aug 10, 2022
Full time Admin-Clerical

Personal Summary

Influential customer relations manager. Persuasive ability to communicate & deliver results in a fast
pace high volume environment. Well versed & with a deep understanding of my surroundings and
teammates strengths to utilize in a way to bring daily improvements. Hardworking & reliable with an
attention to detail. Organized problem-solver that leads and builds a team with customer service
expertise. Prepared to immediately fill any role neccasa
to quickly brings positive outcomes. Implementing the my experience, education & training in order
monitoring and morale-building techniques to maximize employee engagement and performance.

Adaptability & Accountability Accustomed to fast pace high
Proficient in all domestic volume environment.
operating systems Customer Management and
Advanced with computers & service related background.
technology Issue and conflict resolution
customer or employee.

Work Experience

Customer Relations Manager
Jul 2015 - RRCT Consulting Services

Oversaw address of customer requests for friendly, knowledgeable service and support.
Drove customer escalations to resolution by engaging directly with clients.
Addressed inquiries from clients and relationship management
department team members.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Informed customers about billing procedures, processed payments and
provided payment option setup assistance.
Consulted with customers to resolve service and billing issues.
Upheld privacy and security requirements for customer information.

Main Bartender
Aug 2019 - Jan 2022 Bartenders Unlimited

Planned and coordinated special events to boost customer numbers and profits.
Trained new bartenders on drink preparation and upselling techniques.
Arranged bottles and glasses behind bar to make attractive displays.
Coordinated workflow and fostered exceptional service through effective
personnel management.
Maintained safety and sanitation standards with firm enforcement
amongst bar staff.
Exceeded guests expectations meeting requirements and duties.

Jan 2018 - Jan 2020 Maganonny Law

Reduced workflow downtime by effectively organizing and managing
client billing and case management files.
Interpreted criminal law, real property law and bankruptcy.
Researched cases and attained affidavits to support supervisors and case

Head Bartender/Lead Server/Shift Supervisor
Feb 2011 - Mar 2016 T-REX, Rainforest, Landry Seafood - Disney, Orlando

Promoted to shift supervisor and lead position by leading in sales with consistently the highest rating from employees as well as guests.
Effective leading always by example which is contagious in effectively
setting the tone.
Was chose as the lead when opening the beginning phase of a new
Managed 10 servernd staff members to effectively foster team-oriented
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Prepared salads, appetizers, and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Supervised serving staff to drive high level of hospitality and food

Customer Service Specialist
Feb 2011 - Mar 2012 Moon Travel

Documented customer correspondence in CRM to track requests,
problems and solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Processed documentation and troubleshot discrepancies to build client
Explained benefits, features and recommendations to maximize client
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Improved customer service wait times to mitigate complaints.
Resolved customer inquiries, questions and concerns to consistently offer
quality service and meet performance benchmarks.
De-escalated problematic customer concerns, maintaining calm, friendly
Set up and activated customer accounts.
Exceeded company productivity standards on consistent basis.

IT Support Specialist
Mar 2008 - Jan 2011 Imagination Realty & Tourist Info

Identified problems in printers, scanners and networking hardware,
applying required fixes or escalating issues.
Maintained accurate inventory of owned and new equipment to support
availability of replacement parts when needed.
Installed and supported desktop software titles and add-ons.
Performed walk-throughs for new hires to aid in technological onboarding
Set up new desktop systems and configured laptops for incoming
employees and loaded required software and server permissions.
Developed self-help tools, user assistance documents and training
initiatives to execute overall business technology plans.
Input customer service orders and tracked orders through to completion.
Documented customer complaints and inquiries for use in technical
documentation and bug tracking.
Managed customer system updates, informing clients of installation
progress stages.
Implemented system security and data assurance software.
Streamlined multiple areas in order to save time worked and effectively
manage to eliminate waste or confusion.


Bachelor of Science - Cyber Security
- Jun 2022
Associate of Science - Business Administration And Management
- Jun 2011 Valencia College