Christina Flynn

Oversaw address of customer requests for friendly, knowledgeable service and support.
Drove customer escalations to resolution by engaging directly with clients.
Addressed inquiries from clients and relationship management
department team members.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Informed customers about billing procedures, processed payments and
provided payment option setup assistance.
Consulted with customers to resolve service and billing issues.
Upheld privacy and security requirements for customer information.

Planned and coordinated special events to boost customer numbers and profits.
Trained new bartenders on drink preparation and upselling techniques.
Arranged bottles and glasses behind bar to make attractive displays.
Coordinated workflow and fostered exceptional service through effective
personnel management.
Maintained safety and sanitation standards with firm enforcement
amongst bar staff.
Exceeded guests expectations meeting requirements and duties.

Reduced workflow downtime by effectively organizing and managing
client billing and case management files.
Interpreted criminal law, real property law and bankruptcy.
Researched cases and attained affidavits to support supervisors and case
needs.

Promoted to shift supervisor and lead position by leading in sales with consistently the highest rating from employees as well as guests.
Effective leading always by example which is contagious in effectively
setting the tone.
Was chose as the lead when opening the beginning phase of a new
restaurant.
Managed 10 servernd staff members to effectively foster team-oriented
environment.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Prepared salads, appetizers, and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Supervised serving staff to drive high level of hospitality and food
excellence.

Documented customer correspondence in CRM to track requests,
problems and solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Processed documentation and troubleshot discrepancies to build client
rapport.
Explained benefits, features and recommendations to maximize client
retention.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Improved customer service wait times to mitigate complaints.
Resolved customer inquiries, questions and concerns to consistently offer
quality service and meet performance benchmarks.
De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.
Set up and activated customer accounts.
Exceeded company productivity standards on consistent basis.

Identified problems in printers, scanners and networking hardware,
applying required fixes or escalating issues.
Maintained accurate inventory of owned and new equipment to support
availability of replacement parts when needed.
Installed and supported desktop software titles and add-ons.
Performed walk-throughs for new hires to aid in technological onboarding
processes.
Set up new desktop systems and configured laptops for incoming
employees and loaded required software and server permissions.
Developed self-help tools, user assistance documents and training
initiatives to execute overall business technology plans.
Input customer service orders and tracked orders through to completion.
Documented customer complaints and inquiries for use in technical
documentation and bug tracking.
Managed customer system updates, informing clients of installation
progress stages.
Implemented system security and data assurance software.
Streamlined multiple areas in order to save time worked and effectively
manage to eliminate waste or confusion.