Stephanie Simmons

  • Patient Access Representative
  • Reno, NV, 89503, US
  • Aug 20, 2022
Full time Health Care

Personal Summary

Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• TRAINING (9 years)
• DATA ENTRY (6 years)
• Call Center (5 years)
• CSR
• Customer Support
• Customer Care
• Public Relations
• Typing
• Salesforce Marketing Cloud (3 years)
• Communications (9 years)
• Microsoft Office (10+ years)
• Outlook (8 years)
• Epic (3 years)
• Event Planning (10+ years)
• Direct Sales (10+ years)
• Insurance Verification (10+ years)
• Medical scheduling (7 years)
• Order Entry (10+ years)
• Medical receptionist
• Medical terminology
• Patient care
• Employee relations
• Computer operation
• Behavioral health
• Time management
• Medical office experience
• Process improvement
• HRIS
• Documentation review
• Windows
• ICD-9
• Hospital experience
• Medical terminology
• Computer literacy
• English
• Patient assessment
• Primary care
• HIPAA Sales Inside/Outside Customer Service Typing-75wpm Computer Data Entry/Spreadsheets
Office Management Heavy and Multi Line Phones/Call Center/Boiler Room Marketing/Public Relations
Events, Training, Orientations, Public Speaking Accounts Payable Accounts Receivable Banking
Duties/Cash Handling Internet/E-mail/Social Media Proficient Human Resources Outlook/Outlook
Express/Lotus Notes Windows ME, XP, Vista, 10 Microsoft Word/Office/Publisher All Office Equipment
Photoshop Payroll Inventory Maintenance Computer Repair/Networking Complaints/Problem
Resolution Scheduling/Appt, Setting Front Reception/Admitting Networking CPR/First Aide/Water
Safety Certified
• Crisis Management
• Triage
• Interviewing

Work Experience

Patient Access Representative
Mar 2020 - Present Renown Health

I am responsible for all registration duties as well as scheduling and order entry, and reception functions, for a busy Medical Group and worked in Lab services and Diagnostics for well over a year. I collect
demographics and verify insurance in the Epic system as well as being a liaison between patients and
doctors and medical assistants.
I have many awards for customer service from co-workers and peers as well as multiple reviews on yelp and google from patients.

office support and purchasing
Oct 2018 - Sep 2019 The Girl Scouts of Sierra Nevada

Reno, NV
October 2018 to September 2019
Responsible for recruiting, supporting, and retaining adult volunteers, girls, and Girl Scout troops in assigned geographic areas of the council. I was also responsible for developing and executing effective
recruiting strategies via in-person contacts, fostering community partnerships, securing troop meeting
locations, as well as the design, development, and delivery of member support services. I did major event
planning as well as fund raising, coordinating and attending community events. I also handled all basic
office support and purchasing in my area as well as major crisis management and problem solving within the volunteer community.

Dispatcher/Customer Service
Mar 2018 - Oct 2018 The Applied Companies

Various clerical positions, I am currently at Henry Schein since 5/18 doing dispatch customer Service,
fulfilling all install requests from Equipment Coordinators,
Creating work orders for service requests from customers, Sales department and Technician's. I am also
cross trained in the parts department.

Caregiver
Jan 2017 - Feb 2018 Doris Prentice

Reno, NV.
Position: Care Giver
Duties I moved to Reno to become a full time care giver to my 90 year old grandmother. I preformed all
duties from Housekeeping and Cooking to toiling and bathing tasks. I also had to coordinate medications and doctors appointments. As of December 2017 we had to move grandma to an assisted living facility
as she now requires more care than I could provide.

Auditor and Assistant Manager
Oct 2013 - Jul 2017 Channel Watch Inc

Duties: My main position was to contact Mental Health and Rehab facility's across the country to Audit
the services they provide, the care and concern they gave to there callers and to inquire regarding the services they provide. I worked via Telecommuting by using Spoof numbers to contact the facility's. All
calls were recorded and I then had to log call information and details into the company's program. I was also the second in command and acted as a liaison to assist other employees with issues and concerns
when the primary manager was unavailable.. I also trained new employees entering this position in all
aspects from computer work to customer service and auditor training.

Account Executive
Jul 2006 - Feb 2008 Clearwire

Duties: I began as a Retail representative in the indirect Channel and was quickly promoted to a direct
sales position which includes Sales of Wireless Internet Service and Accessories to Residential Homes,
Small and Large Businesses, Customer Service, Inventory Management, Maintaining and Tracking of Customer Base and Event Results, Marketing, Community Networking and Events, Computer Networking/
Repair, Maintain relationships with Multi Dwelling Units and New Home Subdivisions. Satisfy a monthly and daily quota. Monthly Events with the Chamber of Commerce, Weekly events with Business
Networking International

Sales/Marketing Executive
Mar 2006 - Nov 2007 Z Blinds

Duties: Sales of Window Coverings and Marketing, Inventory management, Administrative Duties, All
Office Equipment, In Home Estimates, Equations and Measurements, Customer Service and Problem
Resolution. Monthly off site training at manufacturing facilities. Scheduling Appointments for Sales,
Installation and Customer Service Calls.

Office Manager
Jun 2005 - Mar 2006 Elite Mortgage & Associates

Duties All office functions including Filing, Data Entry and Multi Line Phones, All office equipment.
New Employee Training, All Marketing and Public Relations, All Business Networking and coordinated
monthly realtor luncheons. Payroll, Accounts Payable and Receivables. Assisted Brokers with Licensing and marketing materials.

School Secretary/Office Manager
Feb 2004 - Jun 2005 Central Valley Training Center Inc

Duties: I began as an instructor for developmentally disabled adults and was quickly promoted to the office position of which my duties were; Greet and Check in Visitors, Maintaining Perpetual Inventory,
All Human Resource functions which included, Training, and New Hire Orientations, Filing, Data Entry,
All Office Equipment, Multi Line Phones, Order Management, Maintain daily attendance of two different
day program sites, all banking duties, cash handling, creating training manuals, supervise 2 clerical
assistants. I left this position, which I loved very much due to the dangerous nature of the clients that
were involved. And the Risk Factors associated with it.

Office Manager
Feb 2000 - Sep 2001 Associated Construction and Cleaning Service

Duties: All Human Resource functions, training, new hire orientations, quarterly and yearly appraisals,
terminations. New Home Walk through, Managing all new home buyer issues, Heavy Phones,
Scheduling, Filing, Maintaining Perpetual Inventory, Sales, Customer Service, Liaison to Construction
Superintendents, All Clerical, Creating and Processing Bids, Banking Duties, Data Entry, Processing
Purchase Orders, Accounts Payable and Receivable, Supervised 20+ Employees.

Administrative Assistant
Nov 1998 - Feb 2000 Kelly Temporary Services

Duties: Varied by position, I spent 10+ months at Kaiser Permanente in Customer Care and Complaints;
I also spent several months at the county Adult Protective Services and In Home Supportive Services.
Other assignments were data entry, general clerical, reception, and other Office Support areas at many
different offices.

Nov 2001 - Sep 2003 Pride Staff

Duties: Sales of Health Plans and Customer Service at Kaiser Permanente, which includes: Assisting
Senior Members with Enrollment and Appointments, Triage Members that come into the facility with emergencies, Data Entry, Ordering and Maintaining Supplies, Helping members choose their primary
care physicians, Reception, Admitting, Heavy Phones (Outgoing and Incoming) Scheduling, all Office
Equipment, Problem Resolution for customer concerns and complaints.

Education

GED - Restaurant Management
- Jan 1993 Modesto Jr. College
- Oct 1992 Valley Commercial college
- Jan 1990 Thomas Downey High School