• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• TRAINING (9 years)
• DATA ENTRY (6 years)
• Call Center (5 years)
• Customer Support
• Customer Care
• Public Relations
• Salesforce Marketing Cloud (3 years)
• Communications (9 years)
• Microsoft Office (10+ years)
• Outlook (8 years)
• Epic (3 years)
• Event Planning (10+ years)
• Direct Sales (10+ years)
• Insurance Verification (10+ years)
• Medical scheduling (7 years)
• Order Entry (10+ years)
• Medical receptionist
• Medical terminology
• Patient care
• Employee relations
• Computer operation
• Behavioral health
• Time management
• Medical office experience
• Process improvement
• Documentation review
• Hospital experience
• Medical terminology
• Computer literacy
• Patient assessment
• Primary care
• HIPAA Sales Inside/Outside Customer Service Typing-75wpm Computer Data Entry/Spreadsheets
Office Management Heavy and Multi Line Phones/Call Center/Boiler Room Marketing/Public Relations
Events, Training, Orientations, Public Speaking Accounts Payable Accounts Receivable Banking
Duties/Cash Handling Internet/E-mail/Social Media Proficient Human Resources Outlook/Outlook
Express/Lotus Notes Windows ME, XP, Vista, 10 Microsoft Word/Office/Publisher All Office Equipment
Photoshop Payroll Inventory Maintenance Computer Repair/Networking Complaints/Problem
Resolution Scheduling/Appt, Setting Front Reception/Admitting Networking CPR/First Aide/Water
• Crisis Management
I am responsible for all registration duties as well as scheduling and order entry, and reception functions, for a busy Medical Group and worked in Lab services and Diagnostics for well over a year. I collect
demographics and verify insurance in the Epic system as well as being a liaison between patients and
doctors and medical assistants.
I have many awards for customer service from co-workers and peers as well as multiple reviews on yelp and google from patients.
October 2018 to September 2019
Responsible for recruiting, supporting, and retaining adult volunteers, girls, and Girl Scout troops in assigned geographic areas of the council. I was also responsible for developing and executing effective
recruiting strategies via in-person contacts, fostering community partnerships, securing troop meeting
locations, as well as the design, development, and delivery of member support services. I did major event
planning as well as fund raising, coordinating and attending community events. I also handled all basic
office support and purchasing in my area as well as major crisis management and problem solving within the volunteer community.
Various clerical positions, I am currently at Henry Schein since 5/18 doing dispatch customer Service,
fulfilling all install requests from Equipment Coordinators,
Creating work orders for service requests from customers, Sales department and Technician's. I am also
cross trained in the parts department.
Position: Care Giver
Duties I moved to Reno to become a full time care giver to my 90 year old grandmother. I preformed all
duties from Housekeeping and Cooking to toiling and bathing tasks. I also had to coordinate medications and doctors appointments. As of December 2017 we had to move grandma to an assisted living facility
as she now requires more care than I could provide.
Duties: My main position was to contact Mental Health and Rehab facility's across the country to Audit
the services they provide, the care and concern they gave to there callers and to inquire regarding the services they provide. I worked via Telecommuting by using Spoof numbers to contact the facility's. All
calls were recorded and I then had to log call information and details into the company's program. I was also the second in command and acted as a liaison to assist other employees with issues and concerns
when the primary manager was unavailable.. I also trained new employees entering this position in all
aspects from computer work to customer service and auditor training.
Duties: I began as a Retail representative in the indirect Channel and was quickly promoted to a direct
sales position which includes Sales of Wireless Internet Service and Accessories to Residential Homes,
Small and Large Businesses, Customer Service, Inventory Management, Maintaining and Tracking of Customer Base and Event Results, Marketing, Community Networking and Events, Computer Networking/
Repair, Maintain relationships with Multi Dwelling Units and New Home Subdivisions. Satisfy a monthly and daily quota. Monthly Events with the Chamber of Commerce, Weekly events with Business
Duties: Sales of Window Coverings and Marketing, Inventory management, Administrative Duties, All
Office Equipment, In Home Estimates, Equations and Measurements, Customer Service and Problem
Resolution. Monthly off site training at manufacturing facilities. Scheduling Appointments for Sales,
Installation and Customer Service Calls.
Duties All office functions including Filing, Data Entry and Multi Line Phones, All office equipment.
New Employee Training, All Marketing and Public Relations, All Business Networking and coordinated
monthly realtor luncheons. Payroll, Accounts Payable and Receivables. Assisted Brokers with Licensing and marketing materials.
Duties: I began as an instructor for developmentally disabled adults and was quickly promoted to the office position of which my duties were; Greet and Check in Visitors, Maintaining Perpetual Inventory,
All Human Resource functions which included, Training, and New Hire Orientations, Filing, Data Entry,
All Office Equipment, Multi Line Phones, Order Management, Maintain daily attendance of two different
day program sites, all banking duties, cash handling, creating training manuals, supervise 2 clerical
assistants. I left this position, which I loved very much due to the dangerous nature of the clients that
were involved. And the Risk Factors associated with it.
Duties: All Human Resource functions, training, new hire orientations, quarterly and yearly appraisals,
terminations. New Home Walk through, Managing all new home buyer issues, Heavy Phones,
Scheduling, Filing, Maintaining Perpetual Inventory, Sales, Customer Service, Liaison to Construction
Superintendents, All Clerical, Creating and Processing Bids, Banking Duties, Data Entry, Processing
Purchase Orders, Accounts Payable and Receivable, Supervised 20+ Employees.
Duties: Varied by position, I spent 10+ months at Kaiser Permanente in Customer Care and Complaints;
I also spent several months at the county Adult Protective Services and In Home Supportive Services.
Other assignments were data entry, general clerical, reception, and other Office Support areas at many
Duties: Sales of Health Plans and Customer Service at Kaiser Permanente, which includes: Assisting
Senior Members with Enrollment and Appointments, Triage Members that come into the facility with emergencies, Data Entry, Ordering and Maintaining Supplies, Helping members choose their primary
care physicians, Reception, Admitting, Heavy Phones (Outgoing and Incoming) Scheduling, all Office
Equipment, Problem Resolution for customer concerns and complaints.