Joshua Hernandez

  • Assistant Store Manager/Active Store Manager
  • Livermore, CA, 94550, US
  • Aug 24, 2022
Full time Customer Service Inventory Management Supply Chain Warehouse

Personal Summary

Exceptional leader with ability to excel under minimal direction. Embraces a "continuous improvement" approach throughout daily tasks. Detail-oriented and resourceful in completing projects. Able to multi-task effectively in a professional, fast-paced Fortune 500 company or in a formal, small business setting. Strong customer relationship. Intelligent, articulate, and driven to succeed.

Core Competencies
Client Relationship Management Strategic Planning Analytical Thinking
Attention to Communication Managing Change Personal Credibility
Fostering Innovation Inventory control Stress Management

Computer Skills
Mastery of Microsoft Office programs, Windows 98 and above, WPM: 65, PeopleSoft, BMC Software: HelpDesk L2 Remedy, Microsoft Dynamics, Exact Online, SPS Commerce, SAP S/4HANA, MyPos, Tableau

Work Experience

Assistant Store Manager/Active Store Manager
Dec 2018 - Apr 2022 Dyson Demo America

● Support Expert & Stylist on-boarding, launches, and on-going learning by establishing strategy for execution of training materials
● Daily operations & customer experience through scheduling, payroll controls, and targets
● Create a culture of consistent feedback through in-the-moment coaching, performance conversations, and follow up while identifying & addressing opportunities for growth
● Develop strategy from business analytics to achieve sales and experience expectations
● Ensure compliance of all operating policies and procedures
● Implement strategy for upholding company visual standards
● Ensure customer satisfaction throughout the Dyson experience, leveraging available data to measure performance and affect change
● Support customer experience and sales by accurately managing inventory and supply levels
● P&L focus to control for shrink, inventory/supply levels, and annual budget
● Drive in-store engagement by scheduling and building team mastery of Expert Workshops

Inventory & Logistic Manager/Warehouse Supervisor
May 2014 - Oct 2017 Megabass of America

● Responsible for forecasting inventory for Big-box stores including Bass Pro Shops, Cabela's & Dick's Sporting Goods allowing Megabass to expand products across 100+ stores
● Ensure inventory control needs are consistently met across 700+ SKU's by developing and improving inventory management process and procedures
● Initiate and maintain relationship with buyers for Megabass dealers to ensure customer service needs and product expectations are met
● Developed cycle count procedure and attained 90% inventory record accuracy without a POS system
● Prepare purchase order requests by performing detailed inventory and cycle count analysis across 9,000 SKU's
● Monthly meetings with our parent company in Japan to discuss forecast, price, and inventory trends in Canada, China, Japan, Mexico, South Africa, Taiwan, & United States
● Trained and supervised four employees to meet shipping demands, supply procedures, customer service needs, warranty inquiries, and Big-box compliance

Regional Site Supervisor
Aug 2011 - Sep 2013 Canon Solutions America

● Contracted by Broadcom to directly supervise six sites across the US, including seven employees
● Record retention with PO's, ASRs, daily & weekly volume, postage logs, and inventory tracking
● Completed major projects including individual site procedure guides, off-site records management, and employee mailbox setups
● Provided exceptional scheduling arrangements for various departments with subcontractors and logistic companies
● Conducted weekly team huddles, inventory ordering, and employee updates for Bay Area sites
● Promoted rapidly from Site Representative to Regional Site Supervisor. Troubleshot and resolved problems, handled customer complaints, and assisted upper management with client expectations
● Participated in recruitment, hiring, and training new Site Representatives


Bachelor of Science in Psychology - Psychology
- Jan 2011 Santa Clara University
Associate of Arts in English - English, Liberal Arts, and Psychology
- Jan 2008 West Valley College