Carol Williams

  • Marketing/Cus't Svc Rep
  • Springdale, MD, 20774, US
  • Aug 25, 2022
Full time Customer Service

Personal Summary

To secure a position in a progressive environment

▫Database Management ▫Purchasing ▫Transcription ▫Conference Planning ▫Word Processing
▫Travel Coordination ▫Proposal Preparation ▫Customer Service ▫Corporate Receptionist


SKILLS:
Word 2007, WordPerfect, MacIntosh, Outlook, ACT (database), Adobe (PDF), Typing 50/60 wpm
Swithchboard: Siemens, Rolm, Executone, Meridian Fijitsu, Cisco Systems

Work Experience

Marketing/Cus't Svc Rep
Mar 2014 - Present CW Marketing, LLC

Assist with special events as a cashier/server at Six Flags by way of Penguin Staffing
Cashier/Receptionist at the "American Fine Craft Show" Hyatt Regency, Crystal City 10/28-29. I
refereed the "Military Battle Challenge at the AUSA Convention, DC Convention Center, 10/79, US
Army. Registered attendees for the 2017 Meal Pack Challenge for AARP. Registrar/Room Attendant at the IRS Annual Tax Forum, Gaylord Conference Center. SeaAirSpace, Convention Gaylord,
Registrar.
Server for "Chef Grant, Executive Chef, NMAAH, " private event, as well as sever to the Ambassador of Armenia & Guest, dinner party. Server, "Elmina Catering, " included set-up of weddings,
anniversaries, private parties various other vendors as a brand ambassador/cashier and/or cook.

Marketing Coordinator/Production Assistant
Sep 2009 - Feb 2014 National Book Network

Worked closely with participating publishers to collect and organize all of the product information included in our seasonal and market specific catalogs. Entered all new titles into "Unity" database which was then
fed onto the Amazon website, as well as keeping all information updated. Collected art for tipsheets/catalog.
Prepared all materials for "crash meetings (crash meeting- meeting in re to books requiring immediate publication), " and distributed such materials to all attendees. All other duties as assigned.

Executive/Marketing Coordinator
Jul 2005 - Jul 2008 ETI

Provided comprehensive and organizational support to President/VP of firm. Coordinated, arranged and managed all appointments in re to trade shows, meetings & sales trips Responded to all sales inquires/products
via mailbox and phone. Maintained corporate calendars. Administered/managed conference bridges and web
conferencing/demos. Company database and website, maintained as well. Arranged travel
(domestically/internationally), hotel, and car reservations. Coordinated all sales meetings, company events and social functions. Completed and submitted time & expense reports, prepared sales quotes for sales team
(customers), ordered all office supplies and other related duties per ETI's staff.

Corporate Receptionist/Office Support
Jun 2004 - Jul 2005 TRC Staffing, Inc

Provided corporate reception services to various companies to include Wendy's International, DS Waters
(Crystal Springs Water) and others until sent to ETI as a temporary receptionist and hired.

Receptionist
Aug 2000 - Jun 2004 Kajax Engineering, Inc

Assisted the ATC (Advance Training Center) in their day-to-day run of the office. Included classroom set up, ordering class materials, conference
planning, meal ordering and preparation and the answering of an AT&T Switchboard, (8 incoming lines, 300 extensions).

Receptionist
Dec 1995 - Aug 2000 Adecco(Olsten)

Administrative/secretarial assistance to managerial staff. Included companies such as the National Academy of
Opticianry, Children's National Medical Center, assisted physicians in their daily correspondence and memorandums as well as taking minutes; Board of Governors of the Federal Reserve, assisting the Human
Resource Dept. in their daily task and Economists with research; ProLogis (Commercial Real Estate), providing
administrative assistance, Blue Cross Blue Shield, assisted the Benefits Administrator in her daily
correspondences, meeting and travel. Merck Pharmaceutical, running the mailroom; The United States & Commercial Workers Union, processing claims; The Department of Transportation, supporting the Database
Administrator build and enter new laws into database after 9/11, as well as assisted the Assistant General Counsel with his daily task.

Receptionist
Apr 1989 - Dec 1995 Jackson & Tull, Chartered Engineers

Greeted clients, provided word processing support to the engineering staff as they assisted NASA in the launching of the Hubble Space Telescope; answered switchboard, (Rolm Switchboard, 6 incoming lines-12 extensions).

Front Desk
Jan 1987 - Apr 1989 Citizens Bank & Trust Company of MD

Front Desk Clerk Provided
administrative support to Benefits Administrator as well as the payroll office posting information. Coordinated
attendance records, maintained employee files and provided front desk coverage.

Production Clerk Produced
Sep 1981 - Sep 1986 JMMB

certification of copyright claims by way of xeroxing applications for copy and affixing the copyright official seal

Education

Diploma
Sep 1979 - Jun 1982
Learn to Serve Food Handler Training Course
Jun 2022 - Jun 2022 360 Training
Learn to Serve Mandatory Alcohol Server Training
Jul 2022 - Jul 2022 360 Training