Laura Denise Garza

  • BARTENDER, BAYHOST, MARKETING CHAMPION, EVENT AMBASSADOR
  • McAllen, TX, 78501, US
  • Sep 02, 2022
Part time Customer Service Marketing Sales

Personal Summary

Skills

Media Event Planning, Public Relations, Marketing, Strategic Planning, Leadership, Organizational Development, B2B, Customer Service, Business Development, Accounting Principles, Inventory Control, Money Handling, Cashiering, Budgeting, Negotiations, Communication (Intermediate Spanish), Teaching & Instruction, IP/Phone System, Microsoft Office Suite, Windows OS, Food Handlers Certificate

Work Experience

BARTENDER, BAYHOST, MARKETING CHAMPION, EVENT AMBASSADOR
Jan 2018 - Present TOPGOLF

• Lead sales and customer service efforts including beverage preparation, placing food orders and cashing patrons out at the end of their respective experiences
• Maintain product expertise to ensure strong sales achievement and adherence to revenue goals
• Play a key role in training and mentoring new Associates, acting as a subject matter expert in how to deliver a positive guest experience
• Forge and sustain strong, lasting client relationships by fostering clear communication to garner repeat business and referrals
• Excel cross-functionally with the Sales Team and other departments to deliver a positive customer experience

ASSISTANT MANAGER
Jan 2020 - Jan 2020 KUMORI SUSHI

• Supervised and guided a 12-person staff team, seamlessly managing all labor operations
• Placed and received product orders, always taking care of each in a timely manner

BARTENDER
Jan 2017 - Jan 2018 EMBASSY SUITES

• Prepared drinks according to patrons' preferences and dietary needs
• Maintained service excellence at all times

TRAINER/HOSTESS/BARTENDER
Jan 2013 - Jan 2017 LOGANS ROADHOUSE

• Contributed dynamic leadership skills toward delivering quality staff training and managing team members
• Served as a Hostess and Cashier to cash out customers' orders in a timely manner
• Efficiently controlled inventory, restocking supply levels as they ran low
• Operated in a Mixologist capacity to prepare enticing drinks for patrons

EVENT COORDINATOR/ BARTENDER
Jan 2017 - Jan 2017 CAMBRIA HOTEL

• Partnered with the Head chef to organize and carry out a diverse array of events
• Organized weddings and parties according to guests' specifications

ASSISTANT MARKETING REPRESENTATIVE AND ACCOUNTING
Jan 2012 - Jan 2013 FIT SCIENCE

• Delivered comprehensive consulting services to a diverse client base
• Formulated and implemented comprehensive marketing plans
• Encouraged community involvement to increase awareness of the organization and attract new clients

MARKETING DIRECTOR
Jan 2005 - Jan 2006 SPORT CLIPS

• Engaged in events centered on how to optimally develop marketing strategies to increase customer market
• Bolstered community involvement through a variety of social networking efforts
• Maintained open lines of communication with clients and prospects

CUSTOMER SERVICE
Jan 2000 - Jan 2004 CONVERGENCE INC

• Managed B2B and B2C sales efforts for DirecTV's Customer Service Call Center; includes involvement in sales, marketing and resolving client issues as they arose
• Readily identified and resolved customer issues as they arose
• Strived to develop and maintain a positive corporate image, sustaining lasting, positive customer relations
• Achieved 90% of Customer Services Guest Requirements for Call Center and B2B/B2C excellence for 12 consecutive months
• Named as a top 10 Sales Representative for DirecTV NFL Sunday Ticket; handled inbound calls to the Service Center, along with inquiries regarding activation, troubleshooting, billing and programming