Skills
Media Event Planning, Public Relations, Marketing, Strategic Planning, Leadership, Organizational Development, B2B, Customer Service, Business Development, Accounting Principles, Inventory Control, Money Handling, Cashiering, Budgeting, Negotiations, Communication (Intermediate Spanish), Teaching & Instruction, IP/Phone System, Microsoft Office Suite, Windows OS, Food Handlers Certificate
• Lead sales and customer service efforts including beverage preparation, placing food orders and cashing patrons out at the end of their respective experiences
• Maintain product expertise to ensure strong sales achievement and adherence to revenue goals
• Play a key role in training and mentoring new Associates, acting as a subject matter expert in how to deliver a positive guest experience
• Forge and sustain strong, lasting client relationships by fostering clear communication to garner repeat business and referrals
• Excel cross-functionally with the Sales Team and other departments to deliver a positive customer experience
• Supervised and guided a 12-person staff team, seamlessly managing all labor operations
• Placed and received product orders, always taking care of each in a timely manner
• Prepared drinks according to patrons' preferences and dietary needs
• Maintained service excellence at all times
• Contributed dynamic leadership skills toward delivering quality staff training and managing team members
• Served as a Hostess and Cashier to cash out customers' orders in a timely manner
• Efficiently controlled inventory, restocking supply levels as they ran low
• Operated in a Mixologist capacity to prepare enticing drinks for patrons
• Partnered with the Head chef to organize and carry out a diverse array of events
• Organized weddings and parties according to guests' specifications
• Delivered comprehensive consulting services to a diverse client base
• Formulated and implemented comprehensive marketing plans
• Encouraged community involvement to increase awareness of the organization and attract new clients
• Engaged in events centered on how to optimally develop marketing strategies to increase customer market
• Bolstered community involvement through a variety of social networking efforts
• Maintained open lines of communication with clients and prospects
• Managed B2B and B2C sales efforts for DirecTV's Customer Service Call Center; includes involvement in sales, marketing and resolving client issues as they arose
• Readily identified and resolved customer issues as they arose
• Strived to develop and maintain a positive corporate image, sustaining lasting, positive customer relations
• Achieved 90% of Customer Services Guest Requirements for Call Center and B2B/B2C excellence for 12 consecutive months
• Named as a top 10 Sales Representative for DirecTV NFL Sunday Ticket; handled inbound calls to the Service Center, along with inquiries regarding activation, troubleshooting, billing and programming