JESSICA HOFFMAN
Mobile: (561) 234-8088 |
Email: JessH8088@gmail.com |
Address: 321 Nautilus Avenue, Daytona Beach, Florida 32118
OBJECTIVE:
Seeking a part-time, long-term position where I can successfully meet, or exceed, the company/business and clients, guests and/or customers’ needs and expectations by utilizing my outstanding communication, organizational, computer and time management abilities in an efficient, professional manner.
EMPLOYMENT:
PROFESSIONAL SERVICES of LAKE COUNTY FLORIDA| RESIDENTIAL AND BUSINESS ENVIRONMENT IMPROVEMENT SERVICE PROVIDER | JANUARY 2018 - NOVEMBER 2021 *Formerly d/b/a/ The Organizational Genie, Founder | Professional Organizer (Palm Beach County, Florida)
Initiated and responded to telephone calls and email correspondence or in person with clients and perspective clients
Created and maintained a website, accurate records, documentation, and filing
Created and maintained daily/weekly website, advertising, marketing, and social media updates
Preformed telephone assessments, scheduled and preformed perspective clients with on-site confidential consultations
Calculated and generated Clients individual Proposals with Estimates
Implemented organization, cleaning, staging, relocation and paperless system services in homes and offices to meet their individual needs
BANQUET SERVER “ON-CALL” CATERING DELIVERY & SET UP | Seasonal:1989 - 2018
Promptly arrived with a positive and professional attitude, proper uniform attire and industry specific items
Familiarization with venue, responsibilities, and assigned areas of focus
Provided pre-event or delivery preparation and/or set-up and break down
Warmly greet clients, members and/or guest upon arrival and have appropriate interactions
Accurately served or delivered orders per the guest or client’s specifications, including specific dietary needs
Maintained scheduled pace and timing for service and ensure guests and client’s individual needs promptly met
Efficiently monitored assigned areas, supply/remove items as needed and accurately record information
APPLE INSURANCE, INC. | Customer Service Representative and Telemarketer | December 2016 – January 2017
Initiated and/or responded to Client and/or potential new Clients outgoing/incoming calls, emails, voicemails accordingly
Provided customer service, provided, and requested specific, pertinent, confidential information accurately, as needed
Asked specific, essential questions to identify and meet the consumers’ needs accurately
Updated and/or obtained client and/or new client information for data base entry
Scheduled client appointments and calendar management
SWARTHOUT TRANSPORTATION, INC. | Administrative Assistant | February 2015 – September 2016 (Ithaca, NY)
First point of customer contact and administrative assistant for transportation and tour business
Provided office support doing data entry, accounts receivable and weekly payroll calculations
Provided updates for advertising, promotions, and weekly marketing
Scheduled tour reservations, prepared Itineraries, generated rate quotes, and confirmed trips and tours
Created the 2016 Tour Brochure, distributed to 2,500+ current and perspective customers (MS Publisher)
PAUL V. STEARNS, CPA | Receptionist | Seasonal 2013 – 2014 (Ithaca NY)
Warmly greeted Clients, accepted and returned Clients calls and emails
Scheduled Client appointments and calendar management
Provided Administrative Office Support
Organized complex tax documents and returns, data entry and filing
GLOBAL MEDIA, LLC | Sales Assistant & Appointment Setter | February 2009 – August 2013
Initiated calls to Fortune 500 financial industry leaders
Accepted and/or responded to calls, voicemails, and email correspondence accordingly
Scheduled sales appointments and preformed executive calendar management
Data collection and entry and general Office Support
BOCAIRE COUNTRY CLUB | Club House Front Desk | Seasonal 2008 - 2009
Greeted members and guests, visitors and fellow employees by name, if possible, in a warm professional manner
Preformed office support, including routing calls, taking messages, scheduling reservations, routing to specific extensions, accordingly
Provided accurate information to residents, guest, visitors, coworkers, and vendors pertaining to the community, as needed
Provided efficient assistance to members, visitors, guests, vendors and fellow employees, as needed, to meet their specific needs
Provided administrative office support to the Homeowners Owners Association
TANKNOLOGY ENVIRONMENTAL SERVICES | Administrative Assistant | February 1999 – June 2004
Provided all aspects of office support and accurately provided customer sand tech services
Collected pertinent information for new client files and/or maintained, updated or closed existing customer and employee files
Created Excel spreadsheets for estimates and created new customer proposals and contracts
Calculated and submitted bi-weekly payroll
Maintained, updated, or created, both hard copy and digital, proposals, invoices, accounts receivables and payable files accurately
COMPUTER EXPERIENCE:
MICROSOFT Office (Word, Excel and Publisher), OUTLOOK, INDUSTRY SPECIFIC CLOUDS AND DATA BASE MANAGEMENT AND DATA ENTRY
EDUCATION:
THE MEDIX SCHOOL TOWSON, MD | MAJOR: CERTIFIED DENTAL ASSISTING | AUGUST 1992 – AUGUST 1993
UNIVERSITY OF MASSACHUSETTS - LOWELL, MA | MAJOR: LIBERAL ARTS | SEPTEMBER 1989 – JUNE 1992
VOLUNTEER ACTIVITIES:
Seneca County New York Adult Continuing Education Programs | Adult Reading and Retention Tutor | March 2022 - May 2022
Delray Beach Literacy Coalition | General Educational Development (GED) Tutor | October 2011 – January 2012
The Boston Medical Center | *CALM Program for Infants in Distress | September 1990 - June 1991*(Formerly the Boston City Hospital / Babes in Arms Program)
HOSPITALITY VENUE SUMMARY:
Corporate Pharmaceutical Catering Delivery and Set-Ups – Palm Beach to Dade County, Florida
Private Residential Events – Palm Beach County, Florida
The Ritz-Carlton – Singer Island, Florid
PGA National Golf Club, Resort & Spa - Palm Beach, Gardens, Florida
The Jupiter Resort & Spa – Jupiter, Florida
Harriet Himmel Theater – West Palm Beach, Florida
The Beach Club – Palm Beach Island, Florida
The Colony Hotel – Palm Beach, Florida
Royal Palm Yacht and Country Club - Boca Raton, Florida
The Polo Club – Boca Raton, Florida
Seminole Golf Club – Juno Beach, Florida
Boca West Country Club – Boca Raton, Florida
St. Andrews Country Club – Boca Raton, Florida
Temple Manu-El - Palm Beach Island, Florida
Hillsborough Club – Lighthouse Point, Florida
The Beach Club – Palm Beach, Florida
Boca Raton Resort & Club – Boca Raton, Florida
Seminole Casino – Coconut Creek, Florida
The Parkland Country Club – Parkland, Florida
The Delray Beach Marriott – Delray Beach, Florida
International Polo Club of Palm Beach – Wellington, Florida
Mar-a- Lago Club - Palm Beach, Florida
Trump International Golf Club – West Palm Beach, Florida
Trump National Golf Club - Jupiter, Florida
Palm Beach County Convention Center– West Palm Beach, Florida
Greater Fort Lauderdale Convention Center – Fort Lauderdale, Florida
Ithaca Yacht Club – Ithaca, New York
Emerson Park – Auburn, New York
REFERENCES AVAILABLE UPON REQUEST