Documented conversations with customers to track requests, problems and solutions.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Documented office procedures and processes into manuals for use by all administrative personnel.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.