Typing 53 wpm, Microsoft office, marketing, excellent customer service skills. (10+ years), Customer
Support, Customer Service, CSR, Customer Care, Call Center
Discover, research and sell items with value at a recycling facility.
Managing the internet sales department, creating and using multiple sales platforms such as Amazon,
eBay and auction deals. Creating and maintaining long term business relationships.
Assist cleaning and sales of equipment, service plans and solutions
My duties were selecting and keeping track of inventory. Repairing and refurbishing for resale of vintage Polaroid cameras.
Assisting customers who have fallen behind with paying their bills on time and helping them meet their
personal needs to pay bills in a timely manner and repair or prevent future damage to their credit
Calling existing digital cable customers and also non-customers to sign them up for bundles or
channels and internet service. After a Year of employment I was promoted to the be the callback specialist where I was the closer on a sale for potential sales and leads.
I took car orders from companies that used the rail system to move their inventory nationwide and maintained accurate records of all car movement. I Interchanged cars to other railroads,
providing Hazardous material documents and car lineups to Trainmasters, train Crews and local
authorities if needed Using a mainframe network in an always updating system.
Powertel is currently T-Mobile the cell phone company and I worked at the inbound call center as a
customer service representative until I was offered a position at CSX Railroad. The calls at the center
were back to back and each one had to be handled with delicate care as any customer could suddenly
be irate. This was during the time period where Powertel was the only company with the sim card
technology and it was common for someone to PUK there phone which was the technical term of locking up ones phone to the point where it was not useable. Empathy and understanding was a great
tool assisting customer with issues ranging from not able to locate function on their cell phone to billing questions with a wide variety of issues between.