● Work with students in classroom setting
● Manage issues that arise and resolve student concerns
● Prioritize and multitask with attention to detail
● Maintain composure remaining calm under pressure
● Worked independently handling inbound and outbound calls
● Developed rapport with students, teachers, and administrators
● Effectively handled issues and pressing concerns
● Documentation of files to maintain progress notes for duration of claim
● Provided claim assistance to client, physician and claimant
● Managed payment transactions
● Processed determination of liability
● Scheduled independent medical evaluations
● Assigned case management by telephone
Relevant Skills
● Microsoft Office, Excel, Power Point, W.P..M.: 25-30
● Customer service and communication
● Multitasking and task prioritization