Hi, I have 29 years of customer service experience working with different personalities and have learned how to show empathy for their needs. I take pride in satisfying the customer and have a good feeling when I have made their day.
DUTIES: Answsering heavy phones, transfering calls, scheduling, processing payments, scanning documents into customer files as well as researching their inquires
DUTIES: Checking test candidates in which includes the following procedures: checking ID, giving the correct test materials, launching the correct test/station, taking photos, processing payments, administrating fingerprints and filing.
(Velocity / Dabella Exteriors / Direct Processors / Alt Source / Olympic Security) Portland 2016-2019
Call Center Agents
DUTIES: Made hundreds of calls per day for each company
DUTIES: Efficiently handled large call volumes on a daily basis. Initiated the scheduling of tune ups, Promptly scheduled service calls, effectively scheduled the installation of furnaces and air conditioners. Inputted invoices and payments using QuickBooks. Initiated communication with the tech's regarding issues with the problem. Effectively communicated the customers special instructions to the tech. I promptly initiated calls to the customers regarding their past due bill. Took customer payments.
DUTIES: Answered phones and took orders in a timely matter. Submitted hundreds of firearm background checks. Assisted customers with knowledge about product adapting to their needs. Became a certified Glock handgun Armorer. Installed hundreds of added on accessories. Shipping / Receiving. Stock, organize and pull product. Inventory. Checked customer ID in order to enter data.