Justin Briggs

  • Writer
  • Kansas City, MO, 64105, US
  • Mar 18, 2022
Contractor Entry Level

Personal Summary

Skillsets oriented toward customer service, digital literacy, and internal/external collaboration. Adept at trends in
technology and constantly abreast of issues upon the digital horizon. Experienced in working with diverse populations
from patrons with no digital experience to high-level digital experience.
● Diverse technological environment experience ● Excellent written, oral, & interpersonal
● Digital curation comprehension & enthusiasm communication skill sets
● Extensive leadership development & team building ● PC/Apple based software & hardware
experience ● Excel/XML/HTML

Work Experience

Welding Apprentice
May 2021 - Present Liberty, Inc

• Assist welders in aluminum trailer manufacturing.
• Assemble, weld, and electrically wire trailer frame and subframe according to established processes.
• Maintain attendance and productivity in a physically demanding weld shop environment.

Healthcare Technician
Jun 2020 - Present Xpanxion

• Answer customer service calls for multiple mortgage companies.
• Service loans according to federal regulations.
• Maintain high customer service standards while fulfilling quality metrics.

May 2019 - May 2021 Fraternal Order of Eagles

• Served drinks, maintained games, maintained facilities.
• Restocked drinks and miscellaneous food items.
• Handled bills, managed the drawer, managed Kansas Lottery transactions and promoted sales.

Customer Service Representative
Apr 2020 - Jun 2020 Loancare Loan Servicing

• Answered customer service calls for multiple mortgage companies.
• Serviced loans according to federal regulations.
• Maintained high customer service standards while fulfilling quality metrics.

Apr 2019 - Dec 2019 Habitat For Humanity ReStore

• Hired as Associate and advanced to the position of Manager in less than 6 months.
• Managed donation pickup contacts and schedule.
• Responsible for fleet maintenance, donation acceptance, preparation, pricing guidelines, and sales goals.
CV, Briggs 2. Updated 09/15/2021

Temporary Database Analyst
Jan 2016 - Jun 2016 Shook, Hardy & Bacon L.L.P

• Assisted with transfer of legal documentation from existing database to new database.
• Reviewed coded metadata from third-party vendors for accuracy and consistency.
• Constantly improved upon quality and quantity goals within document coding work processes.

Digitization and Metadata Production Intern
May 2015 - Aug 2015 National Archives and Records Administration

• Digitized photographs using the most current digitization tools and techniques.
• Developed and maintained social media presence for the local branch of the NARA.
• Maintained digitization metadata and tracked digitization processes and statistics.

Library Aide
Mar 2015 - May 2015 Forest Park School District

• Assisted students and faculty with technological resources in a Google Education environment.
• Checked out library equipment and catalogued books to students and faculty.
• Served supervisors in two school libraries with regard to repairing damaged books and restocking shelves.

Graduate Assistant
May 2014 - Apr 2015 Dominican University

• Researched internal and external concerns of students and faculty via surveys and big data sources.
• Created surveys for dissemination to a variety of test pools including students, staff, and alumni.
• Mined data for relevant trends and summarized findings for deeper understanding of results.

Computer Assistance Aide
Feb 2015 - Apr 2015 Schaumburg Township District Library

• Assisted patrons with computer terminal usage and troubleshooting queries.
• Managed computer lab with over sixty computer stations for library patron usage.
• Maintained patron assistance statistics and library equipment.

Content Developer
Nov 2012 - May 2013 Civicplus, Inc

• Processed website content for publishing on city and county government websites.
• Maintained and developed content according to directed standard and in compliance with ADA standards.
• Met daily, weekly, and monthly page count development goals, exceeding quota and leading team goals.

Jun 2012 - Nov 2012 Wamego Technology Center

• Directed personnel and scheduling of a community-oriented technology center within a local library.
• Facilitated computer courses for patrons to develop skills on desktops, Macbooks and iPads.
• Organized and supervised day to day activities of the facility.

Media Intelligence Curator
Aug 2011 - Jul 2012 Infoition News Services

• Produced unique daily news products for clients across varying industries.
• Aggregated state and national news sources for client-specific information.
• Reviewed and summarized content under deadline in a production-oriented setting.
CV, Briggs 3. Updated 09/15/2021


Bachelor of Arts - Political Science
- May 2008 Kansas State University