Nichole Crowley

  • Customer Service/ Sales
  • North Miami, FL, 33181, US
  • Mar 21, 2022
Part time Customer Service Design Entry Level Sales Telecommunications

Personal Summary

Ambitious, client-focused, highly enthusiastic customer service/ telesales representative with in-
depth knowledge of sales, management, and training. Offering a solid background in building
relationships with clients and a proven record of customer satisfaction.


● Seasoned in conflict ● Strong organizational skills
resolution ● Sharp problem solver
● Adaptive team player ● Energetic work attitude
● Opening/closing procedures ● Courteous demeanor
● Active listening skills

Work Experience

Model Agent & Talent Scout
Nov 2018 - Jul 2019 Shutterfun Photography LLC

● Assist in the planning and execution of modeling events
● Booked female models for professional photo shoots and video shoots.
● Handled communications between production companies and models
● Maintained model schedules
● Responsible for editing and maintaining company website
● Assisted with curating images and adding them to the various social media platforms

Event Coordinator & Bartender
Nov 2018 - Jul 2019 Hollywood Beach Events

● Assist in the planning and execution of events from parties to corporate events
● Meet with the clients and give them a tour of the venue and answer questions about party
packages, pricing, and other planning details.
● Work as a bartender when needed.
● Responsible for setting up the venue from helping with decor and seating to assisting
with moving furniture
● Help with cleaning up the venue after the parties
Elite Home Improvement
Office manager
Enfield, CT
January 2017-April 2017

● Installed structures or fixtures, such as cabinets, windows, frames, floorings, trim, or
hardware, using carpenters' hand or power tools
● Cut various materials such as tiles, wood, and laminates.
● Installed cement board, tile floors, walls, and shower floors.
● Painted
● Skim coated walls and ceilings.
● Helped to prepare the walls, floors and surrounding areas before we installed any
● Helped to clean up all work areas

Sales representative/ Energy consultant
Jan 2016 - Oct 2016 Platinum Prime

● I traveled to surrounding states specifically MA, CT, and RI.
● It was my responsibility to knock on every door and speak with homeowners or renters
about their energy rates.
● I would briefly explain energy de-regulation and I explained the options of a green
energy supplier versus a non-green energy supplier.
● I would educate them about the benefits of going green and how it could help to preserve
the planet for future generations.
● If the customer decided to enroll in the green energy program, I would stay with them and complete the enrollment call.
● In some cases, the customer only spoke Spanish so I did my best to learn the language so
I could communicate with the members of the households more effectively.

Seasonal Client service representative
Nov 2013 - Feb 2014 LL Bean

● Offered exceptional customer service to differentiate and promote the company brand
● Consulted with customers on the latest styles and trends
● Addressed customer service inquiries in a timely and accurate fashion
● Collected customer feedback and made process changes to exceed customer satisfaction
● Educated customers on product and service offerings

● Verified that information in the computer system was up-to-date and accurate

ACS Xerox Company

Customer Interaction Specialist/ Floor trainer
Jun 2013 - Oct 2013 Allstate

● Provided accurate and appropriate information in response to customer inquiries
● Demonstrated mastery of customer service call script within specified timeframes
● Trained staff on how to improve customer interactions. Assisted them with scripting and learning the many computer processes
● Collected customer feedback and made process changes to exceed customer satisfaction

CTA communications
Customer service supervisor
Lewiston, Maine
February 2013-May 2013

● Monitored the daily activities of 12 customer support agents
● Improved service quality and increased sales by developing a strong knowledge of company's products and services
● Corresponded with customers via email in reference to their accounts. If they had any
questions about billing, refund inquiries, or if they had any questions about the terms and
conditions of the offer they signed up for
● Resolved customer questions, issues, and complaints
● Developed rapport with the customer base by handling difficult issues with professionalism

Telesales & Customer Retention Specialist
Sep 2007 - Jul 2008 Great Falls Marketing

● Phone sales in a fast-paced call center environment
● Inbound and outbound calling
● Sold all-natural dietary supplements and products
● Addressed customer service inquiries in a timely and accurate fashion
● Collected customer feedback and made process changes to exceed customer satisfaction
● Educated customers on products and offerings


High School Diploma
- Jan 2011 Lisbon High School
Vocational Culinary Arts I & II
Lewiston Technical School
Studied Music
Full Sail University