Task-driven Customer Care professional with 5+ years of experience in data entry, customer service, office management. Thorough and attention to detail in daily professional and personal matters. Keeping customers happy by providing a professional and efficient service.
Book routes that geographically fit my preferred driving areas.
Use mobile app to Confirm products
Drove and handled deliveries for up to 10-20 days per month
Maintained a friendly and courteous demeanor with customers
Update route information per customer delivery on Veho App
Consumer Credit Counseling (Contractor)
Assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.
Develop financial plans for clients
Prepare written documents to establish contracts with or communicate financial recommendations to clients.
Negotiate agreements to resolve disputes
Offer Credit Building recommendations
Use email/phone and CR software to communicate with consumers.
Load my own personal vehicle once route and packages are confirmed using Amazon app
Deliver packages by driving, climbing in and out of the vehicle, and walking upstairs and through
driveways in all weather conditions.
Deliver packages safely and punctually
Confirmed packages were delivered before heading to the next destination.
Assist customers with basic requests related to opening new accounts, completing service requests,
submitting credit applications and complaints.
Develop understanding of bank products and services to connect to customers' needs.
Customer service focus with experience handling complex transactions across multiple systems.
Communicate with customers and team via phone/email.
Change cash drawer during shift change before next employee clocks in.
set schedules for my dept employees
Handle customers complaints. As well as employee complaints
Report any missing money to upper Mgt before loading into brinks machine.
Assist general manager on accounts regarding Vendors and Ambassadors.
Provide expedient check-in/check-out service
Provide guests with information concerning hotel policies and amenities/services
Supervise daily shift process ensuring all team members adhere to our standard operating procedures
Supervise the efficient operations of the Front Desk including check in/out procedures as well as the Night Audit before closing at 7pm.
Responsible for communication to all contract regional managers (Lowes, Home depot, samsung, etc.) of monthly KPI's via email/phone/in-person.
Maintain a log of claims and payment requests methods.
Supervised all depts in the company (customer service, technicians, claims, and parts dept).
Oversee administration of warranty claims and out of warranty claims.
Sets schedules and assigns tasks to service department employees
Oversee Technicians routes for next day and future service when dispatch is done.
Provides CEO with timely reports.
Ensure revenue and profit margin goals are attained.
Ensure all depts utilize a computer to complete and maintain repair or work orders, part requisitions,
submit time sheets, and other records or tasks as required.
Trained claims dept, customer service dispatchers dept, parts dept.
generated new softwares for company use to communicate within all depts.
Open and close company.
Handled escalations from every dept within the company.