Jennifer Hampton

  • customer care
  • Charlotte, NC, USA
  • Mar 30, 2022
Full time Customer Service Distribution-Shipping Entry Level Human Resources Warehouse

Personal Summary

Task-driven Customer Care professional with 5+ years of experience in data entry, customer service, office management. Thorough and attention to detail in daily professional and personal matters. Keeping customers happy by providing a professional and efficient service. 

Work Experience

Contractor Delivery Driver
Jul 2021 - Present VEHO

Book routes that geographically fit my preferred driving areas.
Use mobile app to Confirm products

Drove and handled deliveries for up to 10-20 days per month
Maintained a friendly and courteous demeanor with customers


Update route information per customer delivery on Veho App


Consumer Credit Counseling (Contractor)

Consumer Credit Counseling (Contractor)
Jun 2021 - Present Credit Unleash LLC

Assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.
Develop financial plans for clients
Prepare written documents to establish contracts with or communicate financial recommendations to clients.
Negotiate agreements to resolve disputes

Offer Credit Building recommendations

Use email/phone and CR software to communicate with consumers.

Delivery Driver Contractor
Jul 2021 - Jan 2022 Amazon Flex

Load my own personal vehicle once route and packages are confirmed using Amazon app
Deliver packages by driving, climbing in and out of the vehicle, and walking upstairs and through
driveways in all weather conditions.

Deliver packages safely and punctually

Confirmed packages were delivered before heading to the next destination.

Business Advisor Phone Banker
Jan 2020 - Mar 2020 Wells Fargo

Assist customers with basic requests related to opening new accounts, completing service requests,
submitting credit applications and complaints.

Develop understanding of bank products and services to connect to customers' needs.

Customer service focus with experience handling complex transactions across multiple systems.

Communicate with customers and team via phone/email.

Customer Service Manager
Jul 2019 - Nov 2019 Tisun Beauty Supply

Change cash drawer during shift change before next employee clocks in.

set schedules for my dept employees

Handle customers complaints. As well as employee complaints

Report any missing money to upper Mgt before loading into brinks machine.

Assist general manager on accounts regarding Vendors and Ambassadors.

Front Desk Supervisor
Nov 2018 - Apr 2019 Intown Suites

Provide expedient check-in/check-out service
Provide guests with information concerning hotel policies and amenities/services
Supervise daily shift process ensuring all team members adhere to our standard operating procedures
Supervise the efficient operations of the Front Desk including check in/out procedures as well as the Night Audit before closing at 7pm.

Operations Manager
Sep 2015 - Jul 2018 Cyber World (Samsung authorized service center)

Responsible for communication to all contract regional managers (Lowes, Home depot, samsung, etc.) of monthly KPI's via email/phone/in-person.
Maintain a log of claims and payment requests methods.
Supervised all depts in the company (customer service, technicians, claims, and parts dept).
Oversee administration of warranty claims and out of warranty claims.
Sets schedules and assigns tasks to service department employees
Oversee Technicians routes for next day and future service when dispatch is done.
Provides CEO with timely reports.
Ensure revenue and profit margin goals are attained.
Ensure all depts utilize a computer to complete and maintain repair or work orders, part requisitions,
submit time sheets, and other records or tasks as required.
Trained claims dept, customer service dispatchers dept, parts dept.
generated new softwares for company use to communicate within all depts.
Open and close company.
Handled escalations from every dept within the company.

Education

Business Administration
Jan 2013 - Jan 2016 Gwinnett tech