Inform customers of the quality and reasonable prices of products displayed.
Provide excellent customer service skills by assisting customers with products available onsite and online. Answer any questions that customers may have.
Recommendation of products and advice on product selection.
Maintain a unique visual attraction of company products.
Assist with the relocation of updated company equipment.
Manage job alerts through Service Management Suite-Production.
Assign Distributed e-Job Tickets.
Confirmation of job success. Submit, hold, rerun and release jobs.
Process Abended jobs.
Verify incomplete job tickets and send request for complete job ticket information.
Manage job alerts for three regions: NAM-North America, MEAE-Europe and ASPAC-Asia.
(Service Management-Suite-Production, Storage Integration-NAS, Reflection X Manager,
Tectia-SSH Terminal, Job Scheduling Console, TWS-Master Workstation, Microsoft
Outlook, Microsoft Excel, Microsoft Word, Microsoft Lync and the Internet.)
Computer equipment relocation (computers, monitors, duck stations, keyboards).
Review equipment checklist for errors and incomplete information.
Reconnect computer equipment at new location.
Removal of computers, monitors and laptops for recycling.
IT Terminations Department's Termination Team researched and processed employee
Process Primary and Secondary Review work using various software applications.
Obtain work from Access Termination Report and update the report with current data.
Disable user's access to assigned groups.
Complete Ticket requests to terminate or remove a user's access to assigned groups.
Update the daily status of Ticket and Extract Excel spreadsheet.
(Use of Knowledge Link, Commercial Risk Rating Platform (CRRP), GRC, Customer Care
Net, Laser Pro, MPS, TouchPoint, TRIPS, SRM, TranSending Back Office, Transcending
Sales, WCIS, NFB AD, Hibernia AD, VPN (CCB), VPN (NFB), G360 Tickler, CCBNT,
Microsoft Excel, Microsoft Outlook, Active Directory and Office Communicator.)
Dallas, TX. 10/15/11-10/20/11
Download program to Experient Lead Retrieval Optium Devices (Optium S400, Optium TS600 and Optium TR1000) and then prepare devices for distribution.
Inform exhibitors on how to operate the Lead Retrievals and USB drives. And the retrieval of leads from a password protected website.
Use of relational databases, reporting tools and the compilation of data pertaining to the effectiveness and efficiency of the organization's internal processes.
Prepare reports for management review.
Lead and direct the work of others.
Upload credit reports, update and change campaign codes.
Maintain accurate and current customer information.
(Use of Microsoft Excel, Microsoft Outlook, Equator 4&5, AS400LS and Lotus Notes.)
Management of the customer service center for United eWay, the electronic giving and community impact system of the United Way of Metropolitan Dallas.
Provide assistance with donors who are having difficulty accessing the web site and resolving
questions about individual donations that have been submitted.
Assist company volunteers and employees who are having problems with missing logins
system issues and misunderstanding the online donation process.
(Use of Microsoft Excel, Microsoft CRM, Microsoft Outlook and the Internet.)
Payment of principal and/ or interest payments for investors.
Run query, research inquiries, obtain payment information and the processing of payments on payable dates.
Management of receivables and payables.
Research a company's client's information. Organize and categorize data for future audit.
(Use of Microsoft Excel, Rumba-Titan, CSX Client Service Exchange, Lotus Notes.)