Kevin Young

  • Customer Service Liaison /DEI National & DEI GNY Committee Member
  • Jersey City, NJ, 07302, US
  • Apr 09, 2022
Full time Admin-Clerical

Personal Summary

Results-oriented Office Administrator with a background encompassing recruitment, onboarding, team building and retention. High-energy motivator with proven leadership, critical thinking and project management abilities honed during a multi decade professional career. Experienced in managing multiple requirements and highly responsive to dynamic business conditions.

• Computer-literate performer with software proficiency covering multiple applications (Microsoft Office 365 Suite, Mac, CLIO, IHRS, IHS, Google Suite)
• Proven relationship builder with exemplary interpersonal skills (over 400 hours of specialized in-service/ seminar training). Goal driven interdisciplinary team member who maintains a productive climate and confidently motivates, mobilizes and coaches employees to meet high performance standards
• Strong Communicator
• Office Management
• Director

• Supervision
• Research
• Diversity, Equity & Inclusion
• HR Analytics
• Professional and Mature

Work Experience

Customer Service Liaison /DEI National & DEI GNY Committee Member
Jul 2020 - Feb 2022 Volunteers of America (Cromwell Safe Haven)

- Bronx
• Identified and collaborated on DEI initiatives to improve the employee experience
• Recommended and served on Degree Inflation Committee
• Recommended and served on GNY DEI Employee Survey Committee
• Served on National DEI Collaborative Metrics Committee
• Conducted building and dorm roves
• Monitored front desk and reception area
• Trained new overnight and day staff
• Documented anecdotal interactions with residents
• Monitored security cameras and granted access to designated areas
• Monitored resident reentry guidelines

Jan 2020 - Jul 2020 CSW

• Trained new overnight staff
• Conducted building & dorm roves
• Maintained shift log
• Documented inventory and interim storage of resident's personal effects
• Monitored and motivated resident's egress during fire drills
• Performed overnight and wellness checks
• Recalibrated agency locks
• Monitored and distributed toiletries and personal hygiene items to residents
• Operated overnight and morning dorm lighting settings
• Conducted Lutheran Medical runs signup and transport
• Organized and monitored a.m. meal setup and distribution
• Monitored front desk and customer service office
• Escorted parole officers to resident dorms
• Monitored security officers during locker searches

Rescissions/CFUS Processor/Trainer
Jul 2013 - Sep 2019 Recusals

• Collected information and data of current and historical nature for use in preparation of reports
• Processed recusals, rescissions, case extensions
• Processed hearing requests
• Trained staff in recusals, hearing requests and cases extensions
• Trained hearing officers in case extension compliance
• Responded to telephone and correspondence request for information requiring research

Distressed Asset Finance Data Entry Clerk/Trainer
Dec 2012 - Oct 2013 Department of Housing Preservation & Development

• Transferring/interpreting data from Internet and manual forms to PDF electronic data base
• Internet research and data accuracy verification
• Data Entry Clerk Trainer
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Executive Assistant Intern to EEO Officer
May 2012 - Jan 2013 Department of Housing Preservation & Development

• Proofreading, delivering and filing of highly sensitive and confidential internal/external reasonable accommodations complaints and requests
• File archiving and multiple database management
• Assisted in preparing Fiscal Year 2012 Department Report
• Coordinated temporary relocation of comprehensive classified files
Live-In Elder Care Provider, 04/2006 to 07/2011
Parent - Queens, New York
• Coordinated services/meetings with physicians, hospitals, nursing home, home healthcare agency, hospice
• Comprehensive-complete assistance with ambulation, feeding, toileting, medication, physical therapy
• Medical Proxy (primary/secondary signature on all medical procedures/interventions)
• Financial Supervision & Coordination (rent/insurance, medication co-pays, general household expenses)

Volunteer Board Vice President/Director
Jun 2001 - Jun 2008 The LOFT

• Worked closely with Executive Director to identify, recruit, supervise, and maintain non-board volunteers
• Served as organization's membership newsletter proofreader and contributor
• Chaired/co-chaired various committees (marketing and communications, HIV/AIDS, volunteer, float, special investigation)
• Coordinated and developed multiple fundraising/promotional/private major donor events/membership drives/professional fairs
• Researched and developed HIV/AIDS awareness campaigns and programs for historically underserved and underrepresented demographics (seniors, minorities, undereducated)
• Provided new board members with the professional tools and interpersonal skills needed to become LOFT ambassadors

Project Coordinator
Jun 2004 - Apr 2006 International Affairs

• Supervised (in charge when Director of International Affairs was off premises) international affairs office and staff
• Cross-trained new department employees
• Developed staff manuals (department policy, protocol, procedures and day to day operations)
• Coordinated domestic (local issues pertaining to self-empowerment via education, raising awareness, community resources/advocacy) and international (biotechnology's role in improved nourishment for underdeveloped nations) conferences
• Assisted in planning annual reception and awards ceremony along with securing ads and honorees for the journal
• Proofreader/copy writer for annual journal biographies and advertisements

Program Coordinator
Dec 1998 - May 2001 Community Action Program of Rockland County

• Assisted with annual audit preparation
• Assisted with grant writing
• Secured corporate, private sector and individual ads for annual souvenir journal
• Co-Editor in-Chief of annual souvenir journal; controlled placements of ads, page colors, design and copy editing
• Assisted in planning annual reception and awards ceremony
• Assisted with adult computer literacy outreach

Residential Assistant Director
Dec 1990 - May 1997 YAI/RCALD

• Served as Interim/Acting Residential Director
• Recruited, hired, trained, and supervised residence counselors
• Conducted/supervised staff meetings, in-services and mandatory training
• Conducted staff evaluations
• Conducted quarterly, semi-annual and annual resident case reviews
• Staff & resident trainer to increase HIV/AIDS awareness
• Administered and monitored medication to residents
• Staff and resident internal newsletter editor


Advanced Placement English & Social Studies
Sep 1978 - Jun 1982 Far Rockaway High School