Suzanne Griffis

  • Remote Customer Service Representative
  • Cocoa, FL, 32926, US
  • Apr 13, 2022
Full time Admin-Clerical Customer Service Entry Level Hospitality-Hotel Human Resources

Work Experience

Medical Billing Specialist
Oct 2021 - Present Sego's Home Medical Equipment

● Properly coding services, procedures, diagnoses, and treatments.
● Preparing and sending invoices or claims for payment.
● Correcting rejected claims
● Familiar with ICD-10 diagnosis codes
● Familiar with Medicare/Medicaid Requirements
● Insurance Verification and Benefit information
● Tracking payments and interpreting EOBs
● Following up with patients and insurance companies about outstanding bills.

Dental Receptionist
Oct 2020 - Oct 2021 Erin Carmody DMD

● Claim submission and Billing patient balance
● Preparing patients' charts and daily schedules for dental staff
● Experience with treatment plans and financial options
● Handling RX prescription correspondence to local pharmacies
● Updating patient records and documenting recent treatments and procedures
● Verification of patient insurance eligibility and benefits
● Translating services into proper billing codes
● Greeting patients as they arrive and answering phones

Chiropractic Assistant
Jun 2017 - Oct 2020 Spine Center of Brevard

● Assisting with the daily administrative tasks and with patient therapy
● Product/supply ordering and inventory management
● Verification of patient insurance eligibility and benefits
● Scheduling patient appointments
● Maintaining an efficient office environment
● Experience in organizing information and prioritizing tasks

Front Desk Manager
Dec 2014 - Jan 2017 Holiday Inn Express & Suites

● Experienced in accurately scheduling guest reservations
● Experienced with guest relations via Social Media platforms
● Produced excellent customer service scores and well trained staff by focusing on management
from the lobby
● Handled all customer concerns in a pleasant and professional manner
● Prepared weekly schedule and supervised staff of guest service employees
● Prepared emergency protocol and trained staff accordingly
● Certified Front Desk Manager Training completed 2016 in Atlanta, GA

Dispatcher
Sep 2012 - Dec 2014 Aladdin's Magic Inc

● Scheduling customer appointments
● Maintaining 8 service technicians schedule of jobs
● Experience in building permit process and scheduled inspections
● Strong sense of organization
● Data Entry and Invoices
● Experience in organizing information and prioritizing tasks
● Assisting with the daily administrative tasks

Dispatcher
Jul 2011 - Dec 2011 Air National Air Conditioning

● Scheduling customer appointments
● Maintaining service technician schedule of jobs
● Credit applications and financing paperwork for installs
● Data Entry and Invoices
● Handled building permit process and scheduled permit inspections

Inventory/Stock Crew Member
Oct 2009 - Mar 2011 Michael's Arts & Crafts Store

Viera, FL
● Assisting with the daily store upkeep
● Inventory management
● Truck unload and stock store
● Cashier

Education

A.S. in Business Administration - Business Administration
- May 2017 Eastern Florida State College
A.A. in General Education - General Education
- May 2017 Eastern Florida State College