● Annual seasonal event hosting over 300,000 attendees
● Managed staff of 40 in four separate attractions
● Created training program and trained all employees
● Responsible for accurate daily sales, cash reports and drops
● Maintained supply inventory, merchandise and product orders
● Organized weekly staff schedules and monitored total labor hours
● Supervised multilingual staff of 12
● Operated rotational daily breakfast buffet for up to 400 guests per day
● Followed BEO's for catering private meetings, events and banquets
● Raised guest satisfaction scores by 40% within three months
● Conducted weekly inventory and ordering
● Created training program and daily routine checklist for staff
● Handled daily guest check-in and check-out procedures, billing and routing
● Café duties included preparing Starbucks beverages and food orders
● Bar service included mixing cocktails and bar back duties
● Assisted the guest in any way possible and resolved any conflicts