Lead tech multiple projects, user setup and support, including SCCM for system imaging, Active Directory. End user support ticketing system, troubleshooting and support using phone, email and teams. Storage and organization of equipment needed for projects and users. Audio visual setup and support for end users and patients. Safety protocols including covid protections for patients and operating rooms.
Various Contracts / Agencies - RHT, BMC solutions, SmartSource, Tek Systems, Ttec
● Several Refresh Projects at local universities with 200+ systems at each. Responsible for install/deinstall of PCs, network configurations including printers and profiles, data migration and inventory of systems, service tag and asset numbers. Fix and repair, troubleshooting and support projects. Customer support via phone.
Install and maintain server software and hardware, perform day-to-day maintenance activities, manage backup environment, re-image and prepare workstations and peripherals for all new hires. Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, all levels of hardware and software systems support, and network security devices for 100 users. Responsible for security equipment, including Symantec Endpoint Antivirus System Center
Several Refresh Projects at local universities, 200+ systems at each. Responsible for install/deinstall of PCs, network configurations including printers and profiles, data migration and inventory of systems, service tag and asset numbers. Also numerous commercial system refreshes. American Consulting, Desktop Engineer - Phone support and help desk factory environment with over 2000 users. Fill-in tech.
Audit Cable Television system for unauthorized customer hookups by performing visual observation, pole climbing, and reviewing computer data. Disconnect unauthorized cable connections. Prepare, submit and maintain various reports and logs. Recognize, practice, and enforce safety rules and procedures when performing technical tasks. Stock and maintain necessary materials and tools for company vehicle
Install PCs and related hardware. Investigate hardware problems and perform system hardware and communication connection repairs, Perform diagnostic testing. Experience with pulling, installing, punching down, and terminating Cat 5 cable
Responsible for providing technical phone support for customers on operation or maintenance of Dell products. Assist customers, determine problems, and provide resolutions on technical and service problems. Responsible for customer satisfaction by effective handling of customer problems. Ensure proper escalation procedures are followed. Troubleshoot and repair PCs in a factory production environment