Seeking a full-time or part-time opportunity in healthcare, legal, or clerical. Remote preferred.
⬧ Patient Care, Client Services, Customer Service, Tradeshows, Conventions
⬧ HIPAA adherence, confidentiality protocol
⬧ Medical records, including subpoenas
⬧ EHR proficiency (CareCloud, Kareo, AdvancedMD, Greenway, Cerner, eClinical, Practice Fusion, Epic)
⬧ Advanced pharmaceutical knowledge of medications, prescriptions (electronic and written), and pharmacy
⬧ Medical transcription, coding, and chart upkeep
⬧ Referrals, incoming & outgoing
⬧ EMG/NCV interpretation
⬧ Insurance knowledge & prior authorizations / Lien documents and attorney authorizations
⬧ Radiology requests and imaging impression transcription
⬧ 90+ WPM with accuracy
⬧ Advanced skills using Microsoft Windows and Mac iOS
⬧ Advanced skills using Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access
⬧ High organizational skills and attention to detail
⬧ Database experience, POS Systems, Zendesk, DocuSign, Social Media Management
⬧ Written communication proficiency (Prior journalism/writing/blogging experience)
⬧ President's List & Honour Roll
⬧ Volunteer work with NAMI - National Alliance on Mental Illness
⬧ ASSIST Suicide Prevention Certification
Front office scheduling, phones, incoming and outgoing faxes for records and referrals, attorney and adjuster correspondence, PI and worker's compensation case management, medical transcription including EMG/NCV and office visit reports, processing outgoing referrals and radiology orders, medicolegal case management, back-office triage and prescription management, adhering to HIPAA and CDC protocols.
Greeting visitors to tradeshow booths, collection information for potential sales leads, assisting with data input, marketing company & product information, representing booth with professional and informative presence, helping with set-up and take-down. *Separate tradeshow resume available for details.
Greeting patients, verifying all demographics and information, scheduling appointments, managing multiline phone system, resolving patient conflicts and questions, collecting outstanding balances and copays, verifying insurance policies, outbound insurance calls, routing office calls, forwarding patient requests to various departments, assisting with various office tasks as needed with rest of staff.
Performed patient care and back-office duties, faxed or called all ordered RX or referrals,
scribed all patient visits into EMR, prepared all patient charts for clinic including hospital records, ICD- 10 codes, prescription verification, phlebotomy, returned all patient voicemails, and assisted all other departments as needed.
Fulfilled specialty prescription orders for shipment, HIPAA compliance, attention to detail including
shipping instructions, quality assurance of packing and rx on order, reporting discrepancies to
supervisor, cleaning & organizing packing station at end of shift, following all policies & procedures of both United HC and Briova RX.
Customer service in an e-commerce environment, answering phones to take orders, provide
product knowledge. Assisted customer via chat and requesting product information from manufacturers. Assisted customers in troubleshooting during on online order placement. Interpreted & complied with company policy on returns via Amazon or company website.
Monitoring all refinance documents required for mortgage loan refinancing. Ordered financial
statements from banks and other lenders as needed. Adhered to VA and FHA loan policies and guidelines. Verified applicant data & entered into client system. Greeted and transferred all client calls to loan officers. Performed various clerical duties, such as printing and scanning into client file.
Making outbound calls to patients to inquire their experience with specialty compound
prescriptions. Verified all patient information to remain HIPAA-compliant. Collected co-pays as
required and resolved conflicts or escalated discrepancies to department manager.
Greeted all guests and students, provided directions to all department on campus. Assisted in event planning and organizing conferences. Reported to immediate supervisors, completed all tasks in a
timely manner. A/R, Accounts Payable, filing. Balanced cash drawers, sold parking permits to students and teachers, resolved conflicts over parking fees.