NICOLETTE URSCH

  • Medical Assistant REMOTE
  • Las Vegas, NV, USA
  • Jun 23, 2022
Full time Biotech Health Care Information Technology Pharmaceutical Research

Personal Summary

Seeking a full-time or part-time opportunity in healthcare, legal, or clerical. Remote preferred.

SKILLS
⬧ Patient Care, Client Services, Customer Service, Tradeshows, Conventions
⬧ HIPAA adherence, confidentiality protocol
⬧ Medical records, including subpoenas
⬧ EHR proficiency (CareCloud, Kareo, AdvancedMD, Greenway, Cerner, eClinical, Practice Fusion, Epic)
⬧ Advanced pharmaceutical knowledge of medications, prescriptions (electronic and written), and pharmacy
policies
⬧ Medical transcription, coding, and chart upkeep
⬧ Referrals, incoming & outgoing
⬧ EMG/NCV interpretation
⬧ Insurance knowledge & prior authorizations / Lien documents and attorney authorizations
⬧ Radiology requests and imaging impression transcription
⬧ 90+ WPM with accuracy
⬧ Advanced skills using Microsoft Windows and Mac iOS
⬧ Advanced skills using Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access
⬧ High organizational skills and attention to detail
⬧ Database experience, POS Systems, Zendesk, DocuSign, Social Media Management
⬧ Written communication proficiency (Prior journalism/writing/blogging experience)
⬧ President's List & Honour Roll
⬧ Volunteer work with NAMI - National Alliance on Mental Illness
⬧ ASSIST Suicide Prevention Certification

Work Experience

Medical Assistant & Medical Records Custodian
Oct 2020 - Present NEUROLOGY INSTITUTE OF NV

Front office scheduling, phones, incoming and outgoing faxes for records and referrals, attorney and adjuster correspondence, PI and worker's compensation case management, medical transcription including EMG/NCV and office visit reports, processing outgoing referrals and radiology orders, medicolegal case management, back-office triage and prescription management, adhering to HIPAA and CDC protocols.

VARIOUS
Oct 2018 - Aug 2020 HOTEL SECURITY & TRADESHOW CONVENTION ASSISTANCE

Greeting visitors to tradeshow booths, collection information for potential sales leads, assisting with data input, marketing company & product information, representing booth with professional and informative presence, helping with set-up and take-down. *Separate tradeshow resume available for details.

Front Office Specialist
Feb 2019 - May 2020 Wikler Family Practice

Greeting patients, verifying all demographics and information, scheduling appointments, managing multiline phone system, resolving patient conflicts and questions, collecting outstanding balances and copays, verifying insurance policies, outbound insurance calls, routing office calls, forwarding patient requests to various departments, assisting with various office tasks as needed with rest of staff.

MEDICAL ASSISTANT
Jun 2017 - Nov 2018 LAS VEGAS NEUROLOGY CENTER

Performed patient care and back-office duties, faxed or called all ordered RX or referrals,
scribed all patient visits into EMR, prepared all patient charts for clinic including hospital records, ICD- 10 codes, prescription verification, phlebotomy, returned all patient voicemails, and assisted all other departments as needed.

RX SHIPPING CLERK
Dec 2016 - Jun 2017 UNITED HEALTHCARE

(TEMPORARY POSITION)
Fulfilled specialty prescription orders for shipment, HIPAA compliance, attention to detail including
shipping instructions, quality assurance of packing and rx on order, reporting discrepancies to
supervisor, cleaning & organizing packing station at end of shift, following all policies & procedures of both United HC and Briova RX.

BUSINESS ACCOUNTS MANAGER
Jan 2016 - Dec 2016 HARD EIGHT NUTRITION

Customer service in an e-commerce environment, answering phones to take orders, provide
product knowledge. Assisted customer via chat and requesting product information from manufacturers. Assisted customers in troubleshooting during on online order placement. Interpreted & complied with company policy on returns via Amazon or company website.

LOAN ASSISTANT
Aug 2014 - Aug 2015 VILLAGE CAPITAL & INVESTMENT, LLC

Monitoring all refinance documents required for mortgage loan refinancing. Ordered financial
statements from banks and other lenders as needed. Adhered to VA and FHA loan policies and guidelines. Verified applicant data & entered into client system. Greeted and transferred all client calls to loan officers. Performed various clerical duties, such as printing and scanning into client file.

CONCIERGE
Jun 2013 - Aug 2014 COMPOUNDING PHARMACY

Making outbound calls to patients to inquire their experience with specialty compound
prescriptions. Verified all patient information to remain HIPAA-compliant. Collected co-pays as
required and resolved conflicts or escalated discrepancies to department manager.

ADMINISTRATIVE ASSISTANT/CASHIER
Feb 2012 - Mar 2013 PARKING OFFICE MARYLAND CAMPUS

Greeted all guests and students, provided directions to all department on campus. Assisted in event planning and organizing conferences. Reported to immediate supervisors, completed all tasks in a
timely manner. A/R, Accounts Payable, filing. Balanced cash drawers, sold parking permits to students and teachers, resolved conflicts over parking fees.

Education

ASSOCIATE'S DEGREE
Aug 2015 - Jul 2019 CSN
Bachelor of Arts in Psychology - Psychology
Aug 2022 - Jun 2024 UNIVERSITY OF LAS VEGAS
HIGH SCHOOL DIPLOMA
Aug 2006 - Jun 2010 GREEN VALLEY HIGH SCHOOL