Skills
• Multilingual (Croatian, English, Bosnian, Serbian and Macedonian)
Customer service
Problem solving
• Customer service
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Typing
• Logistics
United States
Responsible for:
• Managing day-to-day activities of employees
• Fixing problems between FOH and BOH
• Resolving customer's complaints
• Mentoring new employees
• Managing inventory
• Collecting payments
• Answering all inquiries
• Guaranteeing customer satisfaction
Tracker
Ensuring customer satisfaction by resolving complaints
Handling of both phone and online orders and inquiries
Following health care regulations
Providing friendly and efficient customer service
Processing payments and cash handling
Managing inventory
Resolving complaints
Keeping an organized work space in order to ensure efficiency in getting orders processed
Reviewing filed claims and appeals
Making decisions about claims and appeals according to laws and regulations
Determining if unemployed person meets all eligibility requirements of Croatian Law for unemployment
benefits
Interacting with clients
Explaining decisions to the clients and making sure that the client understands laws
Croatia
Responsible for:
• Managing operational activities of employees and clients
• Preparing and writing collection notices to clients for nonpayments
• Responsible for calculating interests in clients unpaid bills
• Mentoring new employees and ensuring that all training is administered properly
United States
Responsible for:
• Monitoring routes
• Keeping track of drivers routes
• Communicating with customers and brokers
• Resolving problems with brokers or customers
• Ensuring compliance with laws and regulations