Jasna Sisic

  • Office administrator
  • Merrick, NY, 11566, US
  • Jul 05, 2022
Part time Admin-Clerical Banking Construction Entry Level General Business

Personal Summary

• Multilingual (Croatian, English, Bosnian, Serbian and Macedonian)
Customer service
Problem solving
• Customer service
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Typing
• Logistics

Work Experience

Counter Person

United States

Responsible for:
• Managing day-to-day activities of employees
• Fixing problems between FOH and BOH
• Resolving customer's complaints
• Mentoring new employees
• Managing inventory
• Collecting payments
• Answering all inquiries
• Guaranteeing customer satisfaction


Jan 2017 - Sep 2018 Palermo Restaurant & Bar

Ensuring customer satisfaction by resolving complaints
Handling of both phone and online orders and inquiries
Following health care regulations

Server and counter person
Oct 2014 - Jan 2017 Uncle Paul's Pizza

Providing friendly and efficient customer service
Processing payments and cash handling
Managing inventory
Resolving complaints
Keeping an organized work space in order to ensure efficiency in getting orders processed

Legal Intern
Oct 2013 - Sep 2014 Croatian Employment Agency

Reviewing filed claims and appeals
Making decisions about claims and appeals according to laws and regulations
Determining if unemployed person meets all eligibility requirements of Croatian Law for unemployment
Interacting with clients
Explaining decisions to the clients and making sure that the client understands laws

Legal Assistant and Director
Aug 2012 - Oct 2013


Responsible for:
• Managing operational activities of employees and clients
• Preparing and writing collection notices to clients for nonpayments
• Responsible for calculating interests in clients unpaid bills
• Mentoring new employees and ensuring that all training is administered properly

Jun 2019 - Oct 2019 JETTEX, LLC

United States

Responsible for:
• Monitoring routes
• Keeping track of drivers routes
• Communicating with customers and brokers
• Resolving problems with brokers or customers
• Ensuring compliance with laws and regulations


Faculty of Law - Law
- Jan 2012 Josip Juraj Strossmayer University of Osijek
High school diploma
I Gymnasium Osijek