Service-oriented and versatile professional with outstanding client service record and
experience in business management, translating business insight, aligning business objectives
and identifying concepts to increase sales, referrals, client satisfaction and retention. Skilled
at a wide range of human resource processes including recruitment planning, change
management, new hire orientation/onboarding and designing effective solutions to enhance
employees' performance. Possess strong leadership and negotiation skills needed in liaising
with all levels of management and staff to support organizational needs, goals and best
interests while maximizing workforce productivity.
Expertly communicate directly with individuals by providing support for any questions or problems as they arise in real-time.
Efficiently develop and suggest process and performance improvement with managers to improve workflows.
Oversee the development and rollout of new features and workflows working side by side with employees & managers alike.
Work to resolve issues escalated by other internal teams.
Demonstrate exceptional understanding to clients-specific problems related
to payments, products or procedures.
Prepared and reviewed operational reports and schedules to ensure
Process Management with accuracy and efficiency
Participated in regulatory affairs, shipment orders and provided technical
Risk Management Process support.
Effectively managed and regulated 20+ employees while also prepping for 800+ daily guests.
Expertly trained and managed the kitchen staff.
Developed and implemented an Inventory/forecasting materials for
Promoted to Manager after only one year of employment.